Refund, Cancellation & Service Policy
This Refund, Cancellation & Service Policy applies to all CCTV installation, inspection, repair, and maintenance services provided by IT Solutions through CCTVInstallationIndia.in.
IT Solutions operates as a service-based surveillance solutions provider and does not function as an online product-selling or return-based ecommerce store.
1. Service Booking & Cancellation
CCTV installation, site survey, repair, or AMC service bookings may be cancelled before any service activity has started.
Once any of the following has occurred, cancellation will not be accepted:
Site visit or survey has been conducted
Installation or service work has started
Equipment has been arranged or allocated for the project
2. Equipment Supply (Service-Based Only)
CCTV cameras and related equipment are provided only as part of installation or service projects after site inspection and requirement assessment.
We do not sell CCTV products online
No return or exchange facility is available once equipment has been installed or configured
Equipment once installed is considered accepted by the customer
3. Refund Policy
Refunds are not applicable once service delivery has started.
Any advance amount paid is non-refundable once:
Site survey is completed
Installation or service work has commenced
Project resources or equipment have been allocated
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
Change of mind after service completion
Delays caused due to customer unavailability or site readiness
Power supply, electrical faults, or network issues at the customer location
Physical damage, water damage, or unauthorized modification after installation
Manufacturer warranty limitations or rejection
5. AMC (Annual Maintenance Contract) Policy
AMC charges are non-refundable once the contract has started.
AMC services are limited to the scope mentioned in the agreement and do not include part replacement unless specified.
Missed service visits due to customer unavailability are not eligible for refunds.
6. Service Delays & Rescheduling
Service timelines depend on site readiness, permissions, power availability, and customer coordination.
Delays caused by external or uncontrollable factors will not qualify for refunds or compensation.
7. Incorrect or Incomplete Information
If incorrect information is provided regarding location, access, site conditions, or contact details:
Service delivery may be delayed or rescheduled
Additional visit or service charges may apply
Refund, Cancellation & Service Policy
This Refund, Cancellation & Service Policy applies to all CCTV installation, inspection, repair, and maintenance services provided by IT Solutions through CCTVInstallationIndia.in.
IT Solutions operates as a service-based surveillance solutions provider and does not function as an online product-selling or return-based ecommerce store.
1. Service Booking & Cancellation
CCTV installation, site survey, repair, or AMC service bookings may be cancelled before any service activity has started.
Once any of the following has occurred, cancellation will not be accepted:
Site visit or survey has been conducted
Installation or service work has started
Equipment has been arranged or allocated for the project
2. Equipment Supply (Service-Based Only)
CCTV cameras and related equipment are provided only as part of installation or service projects after site inspection and requirement assessment.
We do not sell CCTV products online
No return or exchange facility is available once equipment has been installed or configured
Equipment once installed is considered accepted by the customer
3. Refund Policy
Refunds are not applicable once service delivery has started.
Any advance amount paid is non-refundable once:
Site survey is completed
Installation or service work has commenced
Project resources or equipment have been allocated
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
Change of mind after service completion
Delays caused due to customer unavailability or site readiness
Power supply, electrical faults, or network issues at the customer location
Physical damage, water damage, or unauthorized modification after installation
Manufacturer warranty limitations or rejection
5. AMC (Annual Maintenance Contract) Policy
AMC charges are non-refundable once the contract has started.
AMC services are limited to the scope mentioned in the agreement and do not include part replacement unless specified.
Missed service visits due to customer unavailability are not eligible for refunds.
6. Service Delays & Rescheduling
Service timelines depend on site readiness, permissions, power availability, and customer coordination.
Delays caused by external or uncontrollable factors will not qualify for refunds or compensation.
7. Incorrect or Incomplete Information
If incorrect information is provided regarding location, access, site conditions, or contact details:
Service delivery may be delayed or rescheduled
Additional visit or service charges may apply
Refunds will not be applicable
Refunds will not be applicable
8. Support & Communication
For service-related queries, customers may contact:
IT Solutions
📞 Phone: +91-7248666444
📧 Email: infoitsolutions00@gmail.com
📧 Email: sales@cctvinstallationindia.in
9. Policy Updates
IT Solutions reserves the right to modify this policy at any time.
The updated version will be effective immediately upon publication on the website.